RKV was recently awarded a contract to complete the development, testing (including performance testing and coordination of user acceptance testing), staff-training, and implementation of the Missouri Department of Social Services, Children’s Division FACES Case Review Tool enhancements. The Children’s Division partners with families and communities to protect children from abuse and neglect, and to assure safety, permanency, and wellbeing for Missouri’s children. FACES is the Division’s software for managing cases of the children needing protection services.

The Division completes case reviews to assess the quality and effectiveness of services provided to children and families and guide efforts toward continuous quality improvement. The
Case Review Tool is used to randomly select cases, assign reviewers, track progress, and document results for Alternative Care (AC), Family Centered Services (FCS and Child Abuse Neglect Reviews (CA/N) reviews. The enhancements being developed by RKV at the direction of the Children’s Division will not only improve the tool but will bring the tool into compliance with federal requirements.